Outages
Known service interruptions will be updated on this website. During an outage, please check back here for updates, as crew members are generally unavailable performing repairs to restore service.
4/22/25
Updated 10:08 am
Water service to Cutty Sark & Nantucket has been restored.
Updated 9:58 am
Emergency Water Shutoff on Nantucket & Cutty Sark
We apologize for this morning's emergency water shut off on Nantucket and Cutty Sark. We understand that this is a frustrating situation for everyone involved, especially after service outages in the past week. Unfortunately, advanced notice of the shut off this morning was not possible and an emergency condition is in place that must be addressed immediately.
Yesterday's water line repair took contractors longer than expected to complete due to complications with the aging and failing infrastructure in place. This morning, a leak was discovered at a different point in the same water line. After the main water line was pressurized again, stress pressured another vulnerable point in the main line and contractors were seeing the main line crumbling rapidly; because of how rapid the main line was crumbling, in order to limit the damage in the moment and prevent a potentially worse emergency condition, contractors had to move immediately to shut off water to the main.
Due to the complications encountered in the previous leak repairs, contractors do not feel comfortable offering an estimated time of restoration of service today. Thank you for your patience as our contractors work with engineers to identify all possible ways to mitigate recurrence of this type of event.
HPMA is kindly offering hot showers at the pool facility beginning at 11:30 am once hot water is available. HPMA is also kindly offering to transport filtered water to you for transfer to your own receptacles. Please contact the HPMA office if you are in need of such assistance (360) 426-2300.
In addition, bottled water is available at the Water-Sewer District office at 119 E Liberty RD. In light of these unexpected emergency conditions, we strongly encourage all residents to fill containers at their residences once service is restored in order to have a backup supply on hand for any future unexpected outage.
Thank you again for your patience.
Jeff Palmer
General Manager
(360) 549-6047
gm@hpwsd.org